Frequently asked questions

How does Medical.watch work?

On Mondays, you'll get an email with highlights for the diseases and drugs you follow. On our site, you can see analytics like sentiment, views and more.

Which products and diseases do you cover?

We support all products and diseases in oncology/hematology and neurology. Don't see your product or disease? Just email us: hello@medical.watch.

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Which medical congresses do you cover?

Medical.watch tracks oncology/hematology and neurology congresses including AAN, ASCO, ASH, EHA, ESMO and more. See the full list.

 

How do I change my products and diseases?

Just tap Manage Preferences to change your products and diseases.

 

Can I customize my email alerts?

Just tap Manage Preferences to change your email frequency to Weekly, Daily, Instant or Off. If you're on a Pro or Enterprise plan, you can customize by indication and region.

 

Do we have to give you a list of physicians?

We automatically track all verified physicians in your disease categories. No need to send a list.

 

How do you verify physicians? Do you use the Twitter/X blue checkmarks?

We verify physicians using our own review process. We do not use verification processes from Twitter/X or other platforms.

 

Can I send you a list of target physicians?

To see our coverage for your targets, please email your target list to hello@medical.watch. We'll get back to you in 24 hours.

 

Does your free trial require a credit card?

No credit card required. You can sign up for a Free Trial to our premium subscription plans without a credit card.

 

Is it easy to cancel?

Cancel anytime. Tap Manage Preferences, then tap Manage Billing to cancel your subscription.

 

Can I request a refund?

Please email us at hello@medical.watch to request a refund. When you cancel a subscription, your plan stays active through the end of your billing cycle.

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